I'll admit it. I absolutely love to work with agents who text. The agent who adamantly tells me, "I don't text", and leaves me three messages a day that simply say "call me" - not so much. In truth, I'm completely baffled by agents who refuse to embrace this technology.
The two biggest reasons:
1.) I live in a mountainous area of Tennessee, and you sometimes can't get enough of a phone signal to talk on the phone. You can, however, usually receive text messages. If I'm out listing or showing a rural property, it may be hours before I'm back in an area with a phone signal. An agent who doesn't text is frustrated that they haven't had a call back, but the agent who sent me a text got a reply hours ago.
2.) I can't help but to feel that it's a bit rude to take phone calls when I'm with a client, and so, I try to avoid doing so. I strive to make each and every client feel like they are the only client I have, and you simply can't do that if you are constantly on the phone discussing other business. Here's where the beauty of text messaging comes in. I can discreetly answer questions, set appointments, and generally keep things running smoothly. All of it can be done in the small breaks between showings/clients.
Granted, I do understand that many issues require a phone call. A text from a fellow agent saying "call me when you have a moment" seems to me the ultimate in politeness. It says, I understand that you may be with a client or in a meeting. If that's the case, a brief text back lets them know when I'll be able to give them a call.
Aside from the two big reasons, texting is also nice because it gives you a written record to refer back to. If needed, you can also forward a message on to someone else. You can send the same message out to multiple people instantly, instead of making multiple phone calls. Honestly, what's not to love?
Cookeville TN native. A full time, full service agent for the entire Upper Cumberland region of Tennessee.
True Blue Realty
931-559-TRUE Office phone, 931-559-4256 Office Fax
Virginia Kail- real estate agent, Cookeville TN